Steam How to Refund A Comprehensive Guide to Getting Your Money Back

Welcome to, your ultimate resource for how-to guides, unlocking knowledge, and mastering skills. In this article, we will delve into the topic of “Steam how to refund” and provide you with a comprehensive guide on how to successfully get a refund for your purchases on the popular gaming platform, Steam. If you’ve ever found yourself unsatisfied with a game, made an accidental purchase, or encountered technical issues, fret not! We’ve got you covered.

Table of Contents

  1. Introduction
  2. How to Refund Steam Purchases
    1. Refund Eligibility
    2. Refund Timeframe
    3. Refund Process
  3. Common Questions
    1. Can I refund a game with over 2 hours of playtime?
    2. What happens if my refund request is denied?
    3. Can I refund DLC or in-game purchases?
    4. Are refunds issued as Steam Wallet credits or to the original payment method?
    5. What should I do if my refund is taking too long?
    6. Can I refund a gifted game?
  4. Conclusion


Steam, developed by Valve Corporation, is a digital distribution platform that has revolutionized the way we buy and play games. With a vast library of games, ranging from indie gems to AAA titles, it’s no wonder why Steam has become the go-to platform for gamers worldwide.

However, despite its popularity, there may be instances where you find yourself wanting a refund for a game. Whether it’s due to a change of heart, technical issues, or other reasons, Steam provides a refund policy to ensure customer satisfaction.

How to Refund Steam Purchases

If you’re wondering how to refund a purchase on Steam, fear not! We’ll guide you through the process step by step. Before we dive into the specifics, let’s take a look at the key factors that determine refund eligibility, the timeframe for refunds, and the overall refund process.

Refund Eligibility

Steam has certain criteria in place to determine whether your purchase is eligible for a refund. The primary factors that affect eligibility include:

  1. The game must have been purchased within the last 14 days.</ li>
  2. Your playtime should not exceed 2 hours.
  3. The game should not have been purchased as a part of a bundle or package.
  4. The refund request should be made within 14 days of purchase.

It’s important to note that meeting these criteria does not guarantee an automatic refund. Steam reserves the right to review each refund request on a case-by-case basis.

Refund Timeframe

If you meet the eligibility criteria, you can submit a refund request within 14 days of the purchase date. It’s worth mentioning that the 14-day window includes weekends and holidays, ensuring that you have sufficient time to initiate the refund process.

Once your refund request is approved, it may take up to 7 days for the funds to be credited back to your original payment method or Steam Wallet. However, refunds are often processed much quicker, typically within a few business days.

Refund Process

Now that you understand the eligibility criteria and the timeframe for refunds, let’s walk through the refund process itself:

  1. Launch the Steam client and log in to your account.
  2. Navigate to the “Store” tab and click on “Account Details.”
  3. Under “Purchase History,” locate the game you wish to refund and click on it.
  4. Select the “I would like a refund” option.
  5. Choose the reason for your refund from the provided options.
  6. Submit your refund request.

After you’ve completed these steps, you’ll receive an email confirming that your refund request has been received. You can track the progress of your request through the “Support” section of your Steam account.

Once your refund is approved, you will receive the funds directly back to your original payment method or as Steam Wallet credits, depending on your preference and the payment method used during the purchase.

Common Questions

Can I refund a game with over 2 hours of playtime?

By default, Steam’s refund policy specifies that games with over 2 hours of playtime are not eligible for a refund. However, there may be exceptions to this rule. If you encounter extenuating circumstances, such as technical issues or other valid reasons, it’s worth submitting a refund request even if you’ve exceeded the playtime limit.

It’s important to provide detailed information about the issues you’ve encountered or the reasons why you believe you deserve a refund. Steam support agents will review your request on a case-by-case basis, taking into consideration various factors.

What happens if my refund request is denied?

If your refund request is denied, don’t be disheartened. Steam’s refund policy is flexible, and while denials can occur, it’s worth considering a few alternatives:

  1. Contact Steam Support: Reach out to Steam Support and provide additional information or clarify any points that might have led to the denial. A detailed explanation of your situation can often lead to a reconsideration of your refund request.
  2. Seek Community Solutions: Visit Steam’s community forums or game-specific subreddits to seek advice from fellow gamers who may have encountered similar issues. They might be able to provide you with potential solutions or workarounds.
  3. Explore Modding or Troubleshooting: For certain games, modding or troubleshooting guides can help you address technical issues or enhance your gaming experience. Sometimes, resolving the underlying problem can make the game enjoyable again.
  4. Consider Gifting or Trading: If the game is no longer of interest to you, consider gifting it to a friend or trading it with another player. Various online platforms facilitate game exchanges, allowing you to find a new home for your unwanted purchase.

Remember, each situation is unique, and while a refund denial can be disappointing, there are alternative options to explore.

Can I refund DLC or in-game purchases?

Refunding DLC (Downloadable Content) or in-game purchases can be a bit more complicated. Steam’s refund policy typically applies to full game purchases rather than individual DLCs or in-game items. However, exceptions can be made in certain cases.

If you’re unsatisfied with a DLC or in-game purchase, it’s recommended to contact Steam Support and explain your situation. Provide as much detail as possible, including any issues or discrepancies you’ve encountered. Steam support agents will review your request and determine if a refund is warranted.

Are refunds issued as Steam Wallet credits or to the original payment method?

When a refund is approved, you have the option to choose between two refund methods: Steam Wallet credits or the original payment method. The choice is entirely up to you and depends on your preference and future purchase plans.

Opting for Steam Wallet credits allows you to quickly receive the refunded amount in your Steam account. This can be convenient if you plan to make additional purchases on the platform. However, if you prefer the funds to be returned to your original payment method, you can select that option during the refund process.

What should I do if my refund is taking too long?

If your refund is taking longer than expected, there are a few steps you can take to address the issue:

  1. Check Your Email: Ensure that you haven’t missed any communication from Steam regarding your refund request. Sometimes, additional information or clarification may be required, causing delays in the refund process.
  2. Contact Steam Support: If you believe your refund is taking an unusually long time, it’s best to reach out to Steam Support for assistance. They can provide you with an update on the status of your refund and address any concerns or questions you may have.
  3. Verify Your Payment Method: If you selected a refund to the original payment method, double-check that the payment information associated with your Steam account is accurate. Incorrect or outdated payment details can lead to delays or complications in processing the refund.
  4. Exercise Patience: While most refunds are processed promptly, some cases may require additional time due to various factors, such as high volume or technical issues. Exercise patience and give Steam support agents ample time to address your refund request.

By following these steps, you can ensure that you’re taking the necessary actions to resolve any delays in the refund process.

Can I refund a gifted game?

Yes, you can refund a gifted game, but the process differs slightly. If you received a game as a gift, you can request a refund, and the funds will be returned to the

original purchaser. Once the refund is processed, the game will be removed from your library.

It’s important to note that refunding a gifted game follows the same eligibility criteria and refund process outlined earlier in this guide. The 14-day purchase window and 2-hour playtime limit still apply.


In conclusion, getting a refund for your Steam purchases is a relatively straightforward process, provided you meet the eligibility criteria. By understanding the refund policy, adhering to the timeframe, and following the refund process outlined in this guide, you can increase your chances of a successful refund.

Remember, each refund request is reviewed on a case-by-case basis, and Steam support agents have the final say in determining refund eligibility. Be sure to provide detailed information and explain your situation when submitting a refund request to enhance your chances of approval.

We hope this comprehensive guide has provided you with the knowledge and confidence to navigate the refund process on Steam. If you have any further questions or concerns, don’t hesitate to reach out to Steam Support for assistance. Happy gaming!